The delay on the final fulfillment for this last handful of rewards shipments is due directly to my oversight in ordering the correct quantity of resin pieces to cover the backer choices. Our resin caster, Valiant Enterprises, has taken great steps to completely revise their workflow due to the volume required for our Kickstarter project and has provided exceptional work and quality throughout the duration of fulfillment.
Out of the 103 remaining rewards shipments that had issues to resolve at the beginning of May:
63 packages have been shipped to backers this month.
17 packages are resolved and are waiting on resin base inserts or rocket bike restocks to ship.
23 still have unresolved issues with either incorrect survey selections or missing international shipping amounts.
Brett has already contacted all of the remaining 23 backers to notify them that there was an issue of some type needing resolution before the rewards could be sent. Please check all of you email accounts, especially the ones ATTACHED TO YOUR KICKSTARTER ACCOUNT to make sure we have not tried to contact you regarding your rewards package. We want to get your stuff to you as soon as possible.
If you find that you have damaged or missing items or had another concern with your rewards package please email email@example.com right away and we will do our best to resolve your issue as soon as possible.
We have collected all the painted pieces for the higher level backer rewards and I am patching up the sculpts to ship them out when we receive our restocks.
We have sent an email to our 17 PayPal Donate backers and verified their addresses. We will be shipping their rewards shortly, too!
We mean it!!! None of this would have been possible without your encouragement, support, enthusiasm and generosity to get the ball rolling. The volume of success made it extremely difficult to manage at times but thanks for sticking in there with us, being patient and helping us see our fulfillment through completion.